Given the unprecedented situation we find ourselves in, Airline Financial Credit Union has made some changes to address concerns surrounding COVID-19. We are committed to providing a safe and healthy environment for our staff and membership.
Change in branch hours
To minimize exposure, we have decided to close our Viscount branch until further notice. We will continue to serve our members at our Eglinton Ave W branch at our regular hours. As of now, our Eglinton office will be open Monday to Friday from 9:00 – 4:00. We will continue to rely on the advice of our government and health officials and will adjust our hoursif needed.
Limiting in-branch visits
To lighten foot traffic, we are asking members to limit their visits to the branch as much as possible. Members that do need to visit the branch will be asked to keep a safe distance from other members that may be in the branch and to limit their contact at the teller counter. We will continue to disinfect our member area throughout the day and provide our staff and members with hand sanitizer. Wearing a mask is appreciated.
With our desire to limit in-branch visits, we are urging members to utilize online banking. This is a safe and secure way to access your account from the comfort of your home and allows you to pay bills, perform eTransfers to other bank accounts within Canada and check balances. You can also call us at 905-673-7262 and speak to us directly if you require assistance.
Airline Financial will continue to serve you to the best of our ability. Due to day to day changes in staff availability, we are recommending you call or email us in advance to make an appointment. This will help us ensure one of our staff will be available to address your financial concerns as well as limit your wait time.
Changes to your Financial Situation
We understand that there is a lot of concern regarding loss of income and employment. We want to reassure members that we are here to help and will continue to work with you throughout this trying time. Please feel free to contact the branch and speak to us to discuss your options
Using your Debit Card
As a member of Airline Financial, you have free access to your funds at thousands of ATMs across Canada on The Exchange Network. These ATMs can be located on The Exchange Network website at www.theexchangenetwork.ca and allow you access to deposit and withdraw from your account without a surcharge. We suggest that our members remember to wash their hands and use hand sanitizer after using ATMs.
Your debit card also features Interac Flash which allows you to “tap” your card to pay for store purchases. This gives you a contactless way to complete your purchase up to $100.
Don’t have a debit card? Please contact the branch to arrange for one to be mailed to you.
Although we have implemented these precautionary measures to help limit the spread of COVID-19, we are still monitoring the situation and may have to make changes as conditions evolve.
In the event of further public restrictions, we will continue to update our website and phone messages to keep our members up to date. It is also important that we have your updated email and phone numbers should we need to get in contact with you. If your contact information has changed, please email us at firstname.lastname@example.org or call us at 905-673-7262.
We thank you in advance for your patience and understanding during this time and appreciate your continued support.